For any business, every customer call is important as it has the potential to bring in even more business. Yet, little attention is paid to maintaining a high quality incoming call management system resulting in considerable damage to brand reputation and incalculable business opportunity losses.
In the initial days, at every business house, every call is picked up with eagerness and every inquiry, big or small, is attended to with zest. Naturally the business grows rapidly. In time, however, as lot more employees join the organization the quality of incoming call handling becomes inconsistent and suffers. Worse, the management has no control or information about:
Telephony Solution provides a simple, cost effective and yet highly efficient way of handling business inquiries.
* DigitalBrains is an authorised channel and implementation partner for m-cube (VMC Technologies) cloud telephony services